Question 1

Will my free trial charge me automatically?

Accepted Answer

No. Starting a seven-day family trial does not require a card. A parent must separately choose and purchase a membership.

Question 2

What is included for each child?

Accepted Answer

New family accounts include up to three separate learner profiles. Each has their own grade-based activities, saved game progress and rewards.

Question 3

Do Partner links include a discount?

Accepted Answer

Yes. A valid Focusplay Partner link gives a new family 20% off the first three monthly payments, or 20% off the first yearly payment. The offer is applied automatically after signup and cannot be combined with another promotion.

Question 4

Can I cancel a paid membership?

Accepted Answer

Use Family membership in your parent account to manage billing or cancel renewal. Access continues until the end of the paid period shown in your account.

Question 5

Do you offer a school plan?

Accepted Answer

Yes. Tell us about your school so we can discuss your grades, learner count and setup.

Question 6

Can I try a game before creating an account?

Accepted Answer

Play a free preview here. Preview results are not saved to an account.

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